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20% Off on All Courses – Limited Time Offer!

Customer Service Excellence

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Description

Anexas offers Customer Service Excellence training and consulting to corporates and helps them achieve the following objectives:

  • Develop, motivate and inspire customer-value staff to deliver high quality consistently
  • Understand the logic behind spending more on valuable customers, rather than “one-size-fits-all” marketing
  • Identify what ‘customer service excellence’ really means to you and your customers
  • Understand and shape the role of each employee in the customer value chain
  • Identify ‘best practice’ in managing different customer situations, including complaints
  • Motivate and maintain morale in front-line customer service staff and teams
  • Integrate all aspects of your organisation to manage and exceed customer expectations
  • Measure and assess how well customer service standards and objectives are being achieve
  • Overcome internal communication barriers
  • Form stronger relationships with individual customers through interactive Customer Centric (CC) processes and standards
  • Overcome fear and handle resistance effectively and constantly motivate

On joining with Anexas for Customer Service Excellence corporate training, you will get the following advantages:

  • Highly interactive sessions including run through training based on Experiential Role Plays exercises, case studies and practice sessions
  • All the course topics will be covered using Theory, Examples, Demonstration, Live practice by participants and some Video
  • Customer Service Excellence training certificate for all the participants from Anexas Europe.

Join Anexas for your Customer Service Excellence training now.

Trusted by over 15,000 companies and millions of learners around the world

Tailored

solutions

Our implementation consultants will design a training program for your business’s unique transofrmation journey to address your team’s skills gaps.

Upskilling and level-settings

Onboarding New Hires

Digital Academy

Anexas

advantage

Anexas' bootcamp approach to corporate training tin digital economy technologies drives learner engagement and industry-high completion rates.

High-engagement, outcome-centric learning

Customisable solutions that match your requirements

Latest carriculum from industry experts and uinversities

Awards and

recognition

Our implementation consultants will design a training program for your business’s unique transofrmation journey to address your team’s skills gaps.

anexas awards received

Negotiation Skills Training Excellence

Appreciation from ‘Indian Engineers Forum’, Middle East

anexas awards received

Project Management Training Excellence

Appreciation from ‘Indian Engineers Forum’, Middle East

anexas awards received

Lean and Six Sigma Training Excellence

Appreciation from ‘Indian Engineers Forum’, Middle East

anexas awards received

Healthcare Process Excellence

Appreciation from Ministry of Health, Kingdom of Saudi Arabia

anexas awards received

Contributor to Excellence in Healthcare

Awarded by Ministry of Health, Vietnam

anexas awards received

Quality Award

Received from Quality Council of Middle East

anexas awards received

Global Achiever Award for process excellence

Received from Economic Development Forum

anexas awards received

Global Quality Excellence

Awarded by Prime Minister of Thailand

anexas awards received

Best Lean and Six Sigma training Institute in India

From Brands Academy and by Chetan Bhagat, who is recognized by Times magazine as 100 most influential world personalities

anexas awards received

Golden Peacock Award for Quality Excellence

Awarded by Institute of Directors, London.

Corporate

features

Our corporate upskilling solution combines immersive hands-on learning, high quality content, 24X7 support, robust reporting and technical integrations.

Immersive learning experience

Enterprise Support

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Reporting and Analytics

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LMS Services

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Enterprise Integrations

Industries

Lean Six Sigma in different industries

IT Industry

Lean Six Sigma is a versatile tool used in almost any industry. In IT, Lean Six Sigma finds its special use. Anexas has implemented Lean Six Sigma in many IT organizations, each with different benefits.

Textile Industry

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Supply Chain and Logistics

Lean Six Sigma is a methodology that is used mainly to minimize or remove defects, enhance any process, and eradicate errors in any business process.

Construction Industry

Lean Six Sigma emphasizes minimizing imperfections, targeting a mere 3.4 defects per million opportunities. A rigorous assessment of performance, coupled with data analysis.

Sales Industry

Can Lean Six Sigma be applied to the sales industry? Of course Yes. To apply Lean Six Sigma in the sales domain, you need to start with minimizing defects

Oil and Gas

Can Lean Six Sigma be applied to the sales industry? Of course Yes. To apply Lean Six Sigma in the sales domain, you need to start with minimizing defects and cutting out unnecessary steps by identifying what to measure.

Manufacturing Industry

Lean Six Sigma is defined as a business improvement method that aims to maximize the stakeholder’s value by improving quality, speed, customer satisfaction.

Healthcare Industry

Lean Six Sigma has been employed across various industries globally to enhance processes, eliminate waste, and minimize defects. When properly implemented, these techniques can deliver remarkable outcome.