This program is designed to help future leaders build a strong foundation to grow their managerial careers. The participants will learn how to tackle a challenging environment by combining fearless agility with empathy for their teams. The program will show how to communicate effectively with your teams, leading them with a vision to perform at the highest levels. Importantly, participants will learn to introspect effectively in order to first manage themselves effectively.

Your ability to develop good interpersonal skills and create rapport in your environment can make—or break—your career. According to the Gallup organization, people who have a best friend at work are seven times more likely to be engaged in their jobs. This course will help participants build effective business relationships. The participants will learn strategies for building strategic relationships, networking, and more.

• Strategic relationship building
  – Types of business relationships
  – Skills for building business relationships
  – Benefits of building effective business relationships
• Effective networking
  – Social networking and its use
  – How to effectively use LinkedIn
• Managing Business relationships
  – Strategies for maintaining business relationships
  – Mistakes to avoid
  – Tips for success

Developing coaching and mentoring skills is a ‘must’ to become a valued leader. One of the most important responsibilities of leadership is developing employees so they perform at higher levels. Effective leaders provide continual feedback and coaching to help employees understand how to meet and exceed expected performance standards. This program provides essential skills and awareness to succeed as an effective mentor and a coach.

• Need for coaching/mentoring
• Being a good mentor
• Developing a mentoring program
• Coaching employees through tough situations
• Persuasive coaching

The program imparts communication skills for individuals wishing to develop their interpersonal skills and build rapport with others in the workplace. The training covers effective communication strategies to enhance understanding and verbal communication with others. This business-oriented course is also helpful to those providing or selling a service to others, as well as people responsible for managing communication across teams and the organisation.

• Communication foundations
• Communication for common situations
• Communicating with colleagues and supervisors
• Communication in tricky situations
• Public speaking foundations

This program focuses on how to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, and approaches to problems. It helps participants discover how to question assumptions, apply sound reasoning, break down complex issues into manageable pieces, and grasp the implications of information.

• Critical thinking for better judgement and decision making
• Using questions to foster critical thinking and foster creativity
• Improving your judgement for better decision making
• Making quick decisions
• Problem-solving techniques

Change is hard, but necessary for businesses to thrive and survive. As a leader or manager- you can help implement new business initiatives using organizational change management. In this program, we share the principles and techniques necessary to drive change at the project level, in a certain business area, or throughout the organization. This program helps you prepare, manage, and support the change process, outlining the phases involved and the competencies required for success. It also helps you understand the stages of change on an individual level, so you can help team members and stakeholders adapt.

• Understanding change
• Change management levels
• Phases of change management
• Change management competencies
• Individual change journey

We are living in exceptional times right now, with the rate of people working from home increasing as the pandemic spreads. Meetings are an essential part of every business but running them using conferencing platforms can be challenging. Whether in a conference room or online, a meeting run well can be highly productive and motivating for staff; run badly they can waste valuable time and achieve limited results. In this course, you learn how to plan, structure and conduct effective meetings which deliver the required objectives.

• Defining the purpose
• Different types of meeting
• Preparing for the meeting
• Chairing the meeting
• Agreeing to actions and allocating responsibilities
• The dynamics of the group
• Communicating effectively
• Techniques to encourage participation
• Common problems
• Diffusing difficult situations
• Meeting environment

As managers, sometimes you need to manage, sometimes you need to facilitate-to empower the teams to excel on their own. This program helps you build facilitation skills, which can help you create high-performing, autonomous teams. The program outlines how to develop the core skills of a facilitative leader, such as building active listening, asking powerful questions, engaging in productive conflict, and being flexible in your own thinking so as to make room for your team’s input. We also discuss the common challenges, that leaders face while using facilitation skills with their team.

• Role of a facilitator
• Key skills of a facilitator
• Preparing for a workshop
• Facilitating a workshop
• Challenges of facilitating as a leader

Negotiation can help you achieve aims and solve problems. It is about reaching win: win solutions, where all parties feel the outcome is fair. This course will help you understand the process of negotiation – how to prepare, have clear aims and objectives, and how and when to use different negotiating styles, strategies and tactics. It will give you the confidence to be a successful negotiator.

• What is negotiation?
• Stages of negotiation
• Strategic choices in negotiations
• Developing a negotiation package
• Power in negotiation and its use
• Non-verbal communication
• Tactics
• Why negotiations fail?