Lean Six Sigma IT Industry
Lean Six Sigma is a versatile tool used in almost any industry. In IT, Lean Six Sigma finds its special use. Anexas has implemented Lean Six Sigma in many IT organizations, each with different benefits. But three benefits have been common to all organizations-
- Improvement in customer satisfaction
- Reduced costsÂ
- Reduced cycle times
Lean Six Sigma measures and improves both internal processes, such as network speed and reliability, and external processes like server response time when it is applied to the IT industry. Here are some examples of Lean Six Sigma in the IT industry-Â
- Decreasing the frequency of defectsÂ
- Ensuring punctuality in delivering projectsÂ
- Minimizing the need for do-oversÂ
- Enhancing IT helpdesk servicesÂ
- Measuring the advantages derived from IT projectsÂ
- Augmenting the quality of IT support services
By training the staff of IT companies to use Lean Six Sigma tools and techniques and apply DMAIC methodology i.e. Define, Measure, Analyse, Improve, and Control good results are achieved.
Why is Lean Six Sigma so important in this industry?
CMM level 5 is an ideal level for any IT organization and Lean Six Sigma helps achieve it with process excellence. Let us discuss the impacts of Lean Six Sigma in the IT industry-Â
- Improves the efficiency of business processes
- Improves the quality of the servicesÂ
- Increases your ROI
- Improves workforce productivity
- Reduces the project completion time
- Delivers faster and more accurate results
To give few examples some of the tools which have yielded excellent results are
- USE of FMEA – To prevent mistakes in design and system architecture
- Control Charts – To monitor processes and find special causes in IT operations
- KANO Model – To classify the Voice Of Customer and requirements of product owner into – must-have, good to have, and nice to have
- 5 Whys – To perform root cause analysis of bugs
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