Application of Six Sigma in various Industries
Anexas a consulting organization based in Denmark with wide presence in India and offices in UAE, Kingdom of Saudi Arabia, Singapore and Canada. Anexas group comprises of Anexas Denmark in Europe, Anexas FZE in UAE, Anexas Consultancy Pvt ltd in India and Anexas Consulting in Middle East, Soon all over the world.
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Lean Six Sigma in Banking, Finance, and Insurance
Lean and Six Sigma solutions from Anexas have helped many banks and financial services to improve their processes. A typical application of Lean and Six Sigma in core banking have resulted in reduced cycle times for account opening, profile changes, loan processing, credit card issue, credit card statement issue, fund transfer, etc.
Lean and Six Sigma projects in banks have reduced errors to almost zero levels. Some of the projects done in banking are reduction or errors in fund transfer, profile updates, names, addresses, amount, etc.
Some of our Clients from Banking, Finance and Insurance Industry
1. Riyadh Bank
2. Bank
3. ING Vysya Bank
4. Muscat
5. Enxt Financials Limited
6. Ocwen Financial
7. Al-Futtaim Finance
8. Bharti AXA.
9. Tata Capital Financial Services Limited
10. HSBC Software Development
11. Al Ilma Bank
12. Abu Dhabi Finance
13. Al Hilal Bank
Lean Six Sigma in Telecommunication
In the Telecom industry, Six Sigma is commonly used for the development of new features and processes for new services, improvement of accuracy, timeliness and completeness of customer communication and new connections, uptime and quality of services and reduction of response times for complaints, improving customer experience among others.
Anexas has helped several telecom companies reduce their defects by a factor of 10 and also reduce the cycle time of critical processes by 35%.
Some of our clients from Telecommunication :
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Reliance Infocom
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Hutchison
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Bharti Infratel
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Mobily
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ACT Broadband
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Integrated Telecom Company
Lean Six Sigma in Oil And Gas, Petrochemical Industry
Increasing demand for petroleum products has triggered the oil and gas industry to embrace more efficient means of operations. Lean Six Sigma has been applied by companies in oil and gas industry to improve production, increase reliability and reduce costs while running safe operations.
Too much waste, too much redundancy and lengthy turnaround times result in even the most efficient oil and gas companies failing to meet customer expectations 25-50% of the time. Lean Six Sigma can help in ensuring that customer expectations are met and potential savings of $100millions are realized.
Some of our Clients from Oil And Gas, Petrochemical Industry :
1. ADCO
2. Oman Refineries and Petroleum
3. Rashtriya Chemicals and Fertilizers Limited
Lean Six Sigma in HR
Anexas have helped many various organizations improve their HR KRAs. Typical application of Lean and Six Sigma has resulted in reduced cycle times for hiring processes, steepening employee learning curve and reducing turnover rates, policy deployment, helped standardize and optimize safety and compliance issues etc. HR professionals can help the project teams work together more effectively. Potential Six Sigma contributions in this area include:
Ensuring team leaders and members get training in teamwork, conflict management, communications, dealing with difficult team members, and other team effectiveness skills.
Providing teams with tools that allow them to diagnose their own performance and identify when and where they need help.
Six Sigma can help HR Professionals find the right people for roles and ensure they remain in those positions in the rotation. Potential Six Sigma contributions in this area include:
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· Building a competency model that will help HR Professionals with the right mix of technical, and leadership skills and abilities.
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· Creating job descriptions and specifications that help candidates fully understand the position and expectations prior to joining.
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· Developing a retention strategy that will help ensure personals complete their rotation and the organization recoups its investment in training and development.
Some of our Clients from the Human Resources Department :
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Manhattan Associates
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Technip
Lean Six Sigma in Aerospace and Defence
Anexas has trained, certified and consulted for many government organizations in India and the Kingdom of Saudi Arabia. In India, the defense services have benefited from lean and six sigma methodology. In the Kingdom of Saudi Arabia, many government organizations have got trained and implemented six sigma using Anexas' help.
The U.S. Department of Defense has dictated the implementation of Lean Six Sigma to achieve the highest level of cost-wise readiness. Indeed, the life-cycle costs of operating and maintaining today's advanced weapons systems are more expensive than their acquisition. Hence, there is pressure to reduce the costs of operating aging equipment and maintain ever higher levels of readiness.
Aerospace - Manufacturers, assemblers, and distributors of aircraft and aircraft parts primarily used in commercial or private air transport.
Defense - Producers of components and equipment for the defense industry, including military aircraft, radar equipment, and weapons.
Lean Six Sigma in Supply Chain & Logistics
Anexas has helped one of the largest logistics and shipping companies in the world save wealth worth millions of dollars, by implementing end to end Lean six Sigma Projects to increase the utilization of pickup trucks from 80% to 90% in a span of 6 months.
Some of our clients from Supply Chain and Logistics
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DP World
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Naqel
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Avis
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Arabian Chemicals Terminal
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Geodis (IBM Company)
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TCI Supply Chain Solutions
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Transport Corporation of India
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Maersk
Lean Six Sigma in Manufacturing
Lean Six Sigma Training in manufacturing companies has brought drastic improvements in their efficiency and profitability. Six Sigma is a powerful, proven method of improving business efficiency and effectiveness.
Six Sigma helps in better understanding of manufacturing processes and solving the challenges in the operation environment, improving productivity and safety of the work environment, identify the defects, reworks, control and improve the quality of work.
Several clients of Anexas in the Middle East are a fan of its capability to reduce warranty costs of products, and have been with us since our first assignment with them. We also helped save costs by implementing 5S at the shop floor, as well as other benefits such as reduced inventory levels and higher employee productivity.
Some of our clients from Manufacturing Industry:.
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Durgapur Steel
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BEML (Bharat Earth Movers)
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ADCO (Abu Dhabi oil Company)
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Dell India Pvt. Ltd.
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Colgate Palmolive
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Al fanar
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Alessa
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Zuari Agrochemicals
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Brother Gas
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Gulf Gas
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NALCO
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Steel Authority of India
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HP
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Seimens
Lean Six Sigma in FMCG, Food & Consumer Products
FMCG companies (high SKU, typically multiple products-per-delivered-pallets) have successfully applied lean in distribution processes by high-mix. They have used lean tools and practices in the value chain between the shippers and the customer's distribution center.
Under the tutelage of Anexas, an NGO ranking among the top 100 NGOs in the world has, at the distribution level, used Six Sigma to not only identify financial improvement opportunities but also to quickly implement changes in the upstream supply chain to significantly reduce the aforementioned costly wastes.
Some of our clients from FMCG, Food & Consumer Products:
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Al Safi
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SFDA (Saudi Food and Drug Authority)
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Akshay Patra
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Herbal Life
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Al Marai
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Neo Foods
Lean Six Sigma in Government Agencies
All Government bodies whether they be Federal, State, or Local agencies are able to implement the Six Sigma management procedure in order to improve customer service and increase the government’s effect on the general public. Traditionally, this process was used in the manufacturing sector but works perfectly within the government and similar organizations. Using 6 Sigma, the government is able to experience the same benefits as the manufacturing industry has. The main goal is to reduce the number of defects and variables within processes. In this way, the government can use Six Sigma to successfully improve several aspects as it does in other industries.
Government leaders are looking to industry-proven best practices to improve public systems like education, transportation, social services, waste management, environmental protection, and much more. As a result, governments are beginning to see that implementing lean Six Sigma can produce the results that taxpayers are demanding.
Some of our Clients from Government Agencies
1. Steel Authority of India
2. Rashtriya Chemicals and Fertilizers Limited
3. BEML(Bharat Earth Movers)
4. Ministry of Defense
5. Bharat Petroleum Corporation Limited(BPCL)
Lean Six Sigma in Pharmaceutical Industry
In the Pharmaceutical industry, manufacturers implement Six Sigma in order to reduce their operational costs and ensure great service to their clients. In Blood Systems Laboratories's(BSL) , as an instance ,Failures of tests, missed inspections, incomplete documentation can all result in failure of an entire batch of product.
One of the more common projects at BSL, for example, is the prevention of non-usables. BSL has run multiple projects involving non-usables in the last two years involving parameters such the presence of preventable errors, empty testing wells, and contaminated sterilization fluids.
By addressing these problems Anexas was able to help reduce non-useable runs by approximately 38% and saved the lab $40,000 per year. The company estimates it has saved over ten times this amount from all Six Sigma projects combined with the skilled guidance of Anexas.
Some of our Clients from Pharmaceutical Industry :
1. Strides Arcolab Ltd.
2. Cipla
3. Novozymes Denmark
4. ICRI
5. Waters
6. Novartis Switzerland
Lean Six Sigma In Healthcare
All across the world, there are millions, if not billions, of professionals in the medical field. From nursing assistants, surgeons, general practitioners and other similar health care professionals. Six Sigma is a rigorous and disciplined methodology that uses data and statistical analysis to measure and improve a company's operational performance by identifying and eliminating defects. Six Sigma has been used to address many of the most common challenges facing healthcare, including patient safety, technology optimization, Market growth, resource utilization, length of stay and throughput. In some cases, it has been used to focus on a specific department or process, and in other cases it has been implemented on an enterprise-wide basis to achieve a cultural transformation.
Anexas has helped several hospitals in India and the Middle East become better healthcare providers by improving on parameters such as Clinical efficiency, patient safety, physician satisfaction, streamlining the patient transfer, improving Ward Rounds etc.
Our projects on reduction of medicine dispensing time by 50% and reduction of discharge time from an average of 2.5 hrs to 45 mins have been well received by the international Quality community.
Some of our Clients from Healthcare Industry :
1. King Fahad Medical City (KFMC)
2. Ministry of Health (MOH), KSA
3. Central General Hospital, Bangakok
4. National Guard Hospital
5. Al Jazeerah Hospital
6. Wadi-Ad-Dawasir Militray Hospital
7. King Saud Medical City
8. King Khaled Eye Specialist Hospital
9. Vikram Hospital
Lean Six Sigma in IT, ITES, BPO and KPO
Explore ways to improve the processes within data warehousing, software design and development, resource planning, and using technology to better implement six sigma projects
Six Sigma has proved quite beneficial for the ITES sector because rather than making direct alterations in the product or service, it concentrates more on making improvements in existing business processes, which automatically improves the quality of final outcome. This is like tackling the root cause that might be creating problems related to quality.
Common quality issues plaguing ITES are reduction in billing errors, timeliness of billing, improving the call completion ratio, improving ARPU (Average revenue per unit), FCR (first call resolution), TAT (turnaround time), reducing customer churn, improving Sales Productivity etc.
Anexas’s approach of giving supreme importance to VOC has helped internal operations of BPO’s and customer contact centers, something that automatically leads to a reduction in the overall cost of operations. This has not affected customer satisfaction, and helped BPO’s to maintain competencies, which has become quite essential considering the increasing competition in the BPO industry.
Some of our Clients from IT, ITES, BPO, KPO :
1. Hewlett Packard Globalsoft
2. Tech Mahindra
3. Emerson
4. Mobily Infotech
5. Tata BSS
6. Xchanging, Canbridge Solutions
7. First American
8. Atria Convergence Technologies Pvt Ltd
9. ANZ Support Services India Pvt.Ltd
10. Pangea3
11. Tesco Hindustan Services Centre
Read here about the application of Six Sigma in various Industries. The concept of Six Sigma was developed in 1986 by Motorola. Six Sigma Methodology (DMAIC, DMADV, DFSS) can be applied in any sector or field or industry. It is applied in health care, market research, Internet Technology, Service industry, manufacturing industry etc.
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