Explore ways to improve the processes within data warehousing, software design and development, resource planning, and using technology to better implement six sigma projects. There are several tools available through Six Sigma that are geared perfectly towards IT projects. The ability to quickly eliminate waste appeals to businesses from a financial perspective and this streamlined approach makes it a more attractive option for those working in IT.The Six Sigma Process is all about statistics and data. That makes it a perfect fit for the data warehousing industry in more ways than one!
Six Sigma has proved quite beneficial for the ITES sector because rather than making direct alterations in the product or service, it concentrates more on making improvements in existing business processes, which automatically improves the quality of final outcome. This is like tackling the root cause that might be creating problems related to quality.
Common quality issues plaguing ITES are reduction in billing errors, timeliness of billing, improving the call completion ratio, improving ARPU (Average revenue per unit), FCR (first call resolution), TAT (turnaround time), reducing customer churn, improving Sales Productivity etc.
Anexas’s approach of giving supreme importance to VOC has helped internal operations of BPO’s and customer contact centers, something that automatically leads to a reduction in the overall cost of operations. This has not affected customer satisfaction, and helped BPO’s to maintain competencies, which has become quite essential considering the increasing competition in the BPO industry.
IT, ITES, BPO, KPO :
- Hewlett Packard Globalsoft
- Tech Mahindra
- Mobily Infotech
- Tata BSS
- Xchanging, Canbridge Solutions
- First American
- Atria Convergence Technologies Pvt Ltd
- ANZ Support Services India Pvt.Ltd
- Tesco Hindustan Services Centre