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Anexas a consulting organization based in Denmark with wide presence in India and offices in UAE, Kingdom of Saudi Arabia, Singapore and Canada. Anexas group comprises of Anexas Denmark in Europe, Anexas FZE in UAE, Anexas Consultancy Pvt ltd in India and Anexas Consulting in Middle East, Soon all over the world.

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Key performance indicator

Key performance indicator

Key performance indicator | KPI

This course gives the details of the approach, objectives and benefits of the KPI training.
1.  Set KPIs for division, department or individual level
2.  Aligning department strategy with organization level strategy.
3. Streamline initiatives with strategy and linking performance with annual appraisals

METHODOLOGY


1.  Highly interactive sessions including run through training based on Eexperiential Role Plays
2.  Exercises, case studies and practice sessions
3.  Class room training sessions held at in-house company facilities

Course outline for KPI training:


1. Introduction to KPI
2. Defining Objectives
3. Defining Key Performance Questions
4. Selecting Key Performance Indicators
5. The Diverse World of KPIs
6. Explaining KPIs and Their Crucial Role in Managing Performance
7. Designing a World-Class KPI Measurement System to Guide the Right Organizational Decisions
8. Defining Effective KPIs to Address the Needs of All Key Stakeholders
9. Spotting Problems with KPI Measurement Systems and Identifying Solutions
10. Selecting “Mission Critical” Outcome KPIs
11. Evaluating Your Existing KPI Measurement System For Enhancement Opportunities
12. Using KPIs in Different Management Areas to Target Performance Plans
13. Defining Financial KPIs to Measure Outcome-Based Goals
14. Defining Customer Value and Satisfaction KPIs that Result from Operational Excellence
15. Selecting “Mission Critical” Enabler KPIs
16. Defining Product and Service Quality KPIs that Target Optimal Industry Standards
17. The Six Dimensions of Quality
18. Defining Process and Operational Efficiency KPIs that Drive Internal Activities
19. Measuring Society Results that Ensure Sustainability
20. Defining Human Capital Performance and Satisfaction KPIs that Support a High Performance

Culture


1. Components of Employee Satisfaction Surveys
2. The Employee Satisfaction Index
3. The Learning and Growth Measurement Framework
4. Learning, Innovation and Growth KPIs
5. Succeeding in the KPI Implementation Project
6. Gaining Senior Team Commitment to Drive Execution and Show Commitment
7. Establishing a Winning KPI Team That is Diverse and Complementary in Skills
8. Embedding a Results-Oriented Culture for the KPI Project
9. Setting Up the Right KPI Development Strategy Tailored to the Organization and Its Culture
10. Marketing the KPI System to All Employees to Ensure Proper Understanding of Their Roles
11. Facilitating the Use of KPIs by Teams in their Working Environments
12. Refining KPIs to Maintain Their Relevance in Line with Strategic Pressures
13. Managing the KPI Measurement Process
14. KPI Data Sheets as an Essential Tool for Managing KPIs
15. Types of Performance Dashboards
16. Types of KPI Cascading
17. Linking KPIs to Strategy to Ensure Measurement of the Right Things at the Right Time
18. Designing the Interlinked KPI Measurement System
19. Benchmarking and Developing Inspiring Targets
20. Collecting and Analyzing KPI Measurement Data
21. Evidence Collection and Criteria
22. Reporting KPI Results Using Dashboards that Fit Management’s Expectations
23. Boosting Performance-Based on Achieved Results
24. Devolving score card
25. Automation

 

ABOUT TRAINER

PRADEEP SHARMA

Pradeep Sharma is a Six Sigma Master Black Belt and CPHQ certified with 16+ years of process excellence related experience in service, healthcare, IT, Banking, financial institutions & manufacturing domains. He is trained in Six Sigma at Anexas and has implemented Six Sigma and Lean in various leading organization. By education, he is a Masters in Total Quality Management. Presently Pradeep is with Anexas as Six Sigma Master Black Belt, consulting leading organizations in Middle East & India in six sigma and process excellence implementation. His last corporate assignment was as Head of Continuous Improvement Unit at Riyad Bank. In Riyad Bank Pradeep was responsible for rolling out Lean Six Sigma Improvement Projects and Implementing Balanced Score Card in the organization. While being in Riyad Bank, Pradeep
complete numerous process improvement projects. He has also consulted and trained for leading hospitals in Saudi Arabia like King Fahad Medical City. Before that Pradeep has worked as Manager – Transformation with Deutsche Bank Group in investment operations. He has also worked at Six Sigma positions in Tata Sky, Client Logic – ITC Infotech Ltd., Hyperquality and IGate. As Master Black Belt, Pradeep has guided more than 100 improvement projects, trained more than 500 Black Belts and 1000 Green Belts. Pradeep has also expertise in Balanced Score Card, BPM, Process re-engineering & Simulation. He has lead BPM initiative in various organizations. His projects on process reengineering and simulations have been presented at national and international levels.

AMITABH SAXENA

Amitabh Saxena is a Lean and Six Sigma Master Black Belt, CPHQ and PMP with 28 years of quality related experience in Healthcare, IT, Banking, Financial Services, ITES and manufacturing domains. He is trained in Six Sigma at AXA University, Paris and has implemented Six Sigma and Lean in 20 organizations in India, UK, Europe and Middle East. By education, he is a Chemical Engineer and MBA (Finance) from Jamnalal Bajaj Institute of Management Studies, Mumbai. Amitabh’s training and consulting assignments include MOH, Sultan Qaboos University Hospital, Muscat, Ministry of Health, KSA, King Fahad Medical City, Riyadh and International Medical Centre, Jeddah, Central General Hospital, Bangkok, Aseer general Hospital, Beijing United Family Hospital and Clinics (BJU), China, King Khalid Hospital, Hail. His earlier corporate assignment was as Vice President – Transformation with Deutsche Bank Group. He has worked at senior Six Sigma positions OfficeTiger-RR Donnelley (as Vice President- Six Sigma), Maersk in Denmark, AXA in UK and KPMG (as Head- Six Sigma Advisory Services, India) and was also associated with Quality Mission Project of Indian Statistical Institute; Indo Rama (Thailand) Ltd and Bharat
Petroleum. Presently he is with Anexas, consulting leading hospitals in India, Middle East and Europe on six sigma and process excellence implementation. As Master Black Belt, Amitabh has guided more than 600 improvement projects, trained more than 1500 Black Belts and 5500 Green Belts. He has also trained more than 1000 middle and senior management personnel in Lean, Balanced Score Card, ISO 9000, CMM and Statistical Process Control. He has spoken at global and national six sigma summits for IQPC, Marcus Evans, Indian Statistical Institute, NASSCOM, NIQR, WCBF and chaired leading conferences on Process Excellence in India, UK, US, Middle East and several European countries. He is also jury member of Hospital Management Asia Awards, North America Shared Services Process Excellence Award
and Symbiosis Lean Six Sigma process excellence awards.

 

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Anexas Reviews 
5 rating, out of 5, based on 14,545 Professionals and Students.

 

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Course outline for KPI training:


1. Introduction to KPI
2. Defining Objectives
3. Defining Key Performance Questions
4. Selecting Key Performance Indicators
5. The Diverse World of KPIs
6. Explaining KPIs and Their Crucial Role in Managing Performance
7. Designing a World-Class KPI Measurement System to Guide the Right Organizational Decisions
8. Defining Effective KPIs to Address the Needs of All Key Stakeholders
9. Spotting Problems with KPI Measurement Systems and Identifying Solutions
10. Selecting “Mission Critical” Outcome KPIs
11. Evaluating Your Existing KPI Measurement System For Enhancement Opportunities
12. Using KPIs in Different Management Areas to Target Performance Plans
13. Defining Financial KPIs to Measure Outcome-Based Goals
14. Defining Customer Value and Satisfaction KPIs that Result from Operational Excellence
15. Selecting “Mission Critical” Enabler KPIs
16. Defining Product and Service Quality KPIs that Target Optimal Industry Standards
17. The Six Dimensions of Quality
18. Defining Process and Operational Efficiency KPIs that Drive Internal Activities
19. Measuring Society Results that Ensure Sustainability
20. Defining Human Capital Performance and Satisfaction KPIs that Support a High Performance

Classroom Course
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Online Course
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